Ford Connected Services Coach (Ontario, Canada)
Company: MSX International
Location: Ontario
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Company Description MSX has been
a trusted partner to leading vehicle manufacturers, their
retailers, and mobility organizations globally for more than 30
years. Our unwavering commitment is to help our clients transform
their businesses and effectively manage operations in the areas of:
Sales Performance; Repair Optimization and Compliance; Parts and
Accessories Sales Performance; and Consumer Engagement. With our
global teams, industry expertise, and the power of technology, we
design and deliver tailored, sustainable, and innovative solutions
and services that help our clients optimize their operations and
captivate their customers. Job Description The Connected Services
Field Coach will be responsible for delivering targeted coaching
and consulting to assigned Ford dealerships. You will empower
dealership personnel with the knowledge, tools, and skills
necessary to effectively sell, activate, and support connected
services. This role requires a strong understanding of technology,
excellent communication, coaching skills, and a proven ability to
drive results. You will work closely with dealership staff, Ford
field representatives, and the program team to achieve program
objectives. The Connected Services Field Coach will be responsible
for delivering targeted coaching and consulting to assigned Ford
dealerships. You will empower dealership personnel with the
knowledge, tools, and skills necessary to effectively sell,
activate, and support connected services. This role requires a
strong understanding of technology, excellent communication,
coaching skills, and a proven ability to drive results. You will
work closely with dealership staff, Ford field representatives, and
the program team to achieve program objectives. Responsibilities:
Coaching & Development: Deliver engaging and effective coaching
sessions to dealership personnel on all aspects of Ford's connected
services, with a specific focus on working with the dealership's
leadership team and creating a process within the dealership.
Ensure dealership staff are proficient in using the Dealer Rewards
Portal, including selling one-time pay options and activating free
trials. Host Monthly Performance Reviews, presenting to Ford’s Zone
Team. Highlight success, drawbacks and best practices with the goal
of aligning dealers and other org members. Consulting & Support:
Conduct regular in-person and virtual visits to assigned
dealerships to provide ongoing consulting and support. Monitor
dealer performance, identify areas for improvement, and execute
strategies to activate trial activation and upsell customers to
one-time or recurring subscription plans. Coach dealership
personnel on best practices for selling and supporting connected
services. Collaborate with Ford field representatives to align
coaching and consulting efforts with regional strategies.
Performance Management: Track dealer KPIs for trial activations,
one time purchases, and subscription take rates. Develop and
implement action plans with dealerships to address performance
gaps. Regularly report on progress, challenges, and successes to
the program team. Communication & Collaboration: Maintain open
communication with dealership personnel, Ford field
representatives, and the program team. Participate in reviews to
provide updates and discuss program strategy. Share best practices
and insights with other coaching to continuously improve the
program. Gather dealer feedback and identify opportunities to
improve coaching materials and program processes. Stay up to date
on the latest connected vehicle technology and Ford's connected
services offerings. Qualifications 3 years of experience in
automotive, coaching or consulting, preferably with a focus on
vehicle or dealer technology. Bilingual (English/French):
Professional working proficiency required. Fluent in French: Strong
verbal and written communication skills. Dual-language competency:
Ability to conduct business effectively in both English and French.
Strong understanding of connected services and their value
proposition. Strong coaching skills Proven ability to deliver
engaging and effective coaching sessions. Excellent communication,
interpersonal, and presentation skills. Ability to build rapport
and establish trust with dealership personnel. Strong analytical
and problem-solving skills. Proficient in using CRM and other
sales-related software. Must love travel – 80% travel required
Benefits: Competitive salary and benefits package. Opportunity to
work with cutting-edge technology. Chance to make a significant
impact on Ford's connected services strategy. Professional
development and growth opportunities. Additional Information The
wage range for this role takes into account the wide range of
factors that are considered in making compensation decisions
including but not limited to skill sets, experience and training,
and other business and organizational needs. The disclosed range
estimate may not have been adjusted for the applicable geographic
differential associated with the location at which the position may
be filled. At MSXi, it is not typical for an individual to be hired
at the top of the range for their role and compensation decisions
are dependent on the facts and circumstances of each case. A
reasonable estimate of the current range is $78k to $91k based on
current experience. MSX International is an Equal Employment
Opportunity Employer committed to employing a diverse workforce.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability and protected
veteran status, age, or any other characteristic protected by
law.
Keywords: MSX International, Spring Valley , Ford Connected Services Coach (Ontario, Canada), Sales , Ontario, Nevada
