IT Senior Technician
Company: City of Fontana
Location: Fontana
Posted on: May 2, 2024
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Job Description:
Definition
The Senior IT Technician is the advanced level classification in
the IT Technician series. Under general supervision provides a high
level of technical support services in the installation and
maintenance of the City's computer hardware, software, and
telecommunications systems. Incumbents assigned to this
classification are required to provide a high level of customer
service. The Senior level will provide team leader support to
lower-level technical staff.
Position Snapshot/A Day in the Life: The City of Fontana is a
growing and thriving City with one of the largest populations in
San Bernardino County. The IT department is a centralized internal
service organization with various areas of technology represented.
The IT Senior Technician is responsible for providing installation
and maintenance of the City & PD computer hardware, software
audiovisual, and telecommunications systems. You will work in a
fast paced work environment for one of the fastest-growing cities
in the Inland Empire. On a regular day you can interface with a
Police Officers, and Engineers, and a Community Services. If you
are looking for a purpose, this is the place to be.
Essential Functions
The incumbent must have the ability to:
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE
SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
WORKING CONDITIONS: In the performance of daily activities, this
position requires prolonged sitting, standing, walking, reaching,
twisting, turning, kneeling, and bending; the ability to push,
pull, drag and/or lift up to 25 pounds; normal manual dexterity and
hand/eye coordination; repetitive hand movement using a computer
keyboard and mouse; corrected vision to normal range; acute
hearing; written and oral communication; use of standard office
equipment such as computers, telephones, printers, and copiers;
frequent contact with other staff.
Experience and Training Guidelines
A combination of experience and training that would provide the
required knowledge is qualifying. The incumbent must have knowledge
and background in the following:
Windows-based and Mac-based workstations and related
peripherals.Microsoft operating systems, IOS, android, and
networking environments.Working knowledge of application software
such as Microsoft 365, and Adobe products.Wireless devices with
including smartphones, tablets, and a broad range of internet
enabled devicesMitel phone systems.A basic understanding of IT
Infrastructure Library (ITIL) processes.Experience in working
harmoniously with users in a team environment.Excellent
problem-solving skills
EXPERIENCE AND EDUCATION: A minimum of three (3) years of working
experience maintaining Windows-based workstations and related
software in a commercial or municipal government environment and
significant training and/or certification in Windows and Microsoft
networks and education equivalent to an Associates Degree in
Computer Information Systems or a related field. A Bachelor's
Degree is preferred.
DESIRED CERTIFICATIONS:
* HDI Customer Service Representative
* HDI Support Center Analyst
* Microsoft Certified Desktop Support Technician
* A+ Certification
* ITILv4 Certification
LICENSES AND/OR CERTIFICATIONS: Possession of, and continuously
throughout employment, a valid California Class "C" Driver's
License.
The City of Fontana has a flexible benefits plan. This plan allows
for employees to select benefits based upon their individual needs.
Full-time and Classified Part-time employees are eligible for
benefits.Please to view our excellent employee benefit options.
01
What is your highest level of education?
02
Please indicate how much experience you have in maintaining
Windows-based workstations and related software in a commercial or
municipal government environment.
03
Do you currently possess a valid California Class "A" Driver's
License?
Required Question
Keywords: City of Fontana, Spring Valley , IT Senior Technician, Professions , Fontana, Nevada
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