Reserve Travel Designer Chase Travel (Remote - Las Vegas / Phoenix)
Company: JPMorganChase
Location: Las Vegas
Posted on: April 1, 2026
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Job Description:
Description Transform the travel experience as a Luxury Travel
Advisor at Chase Travel, where your commitment to personalized
service and industry expertise will make a lasting impact. Be part
of a diverse, collaborative team focused on growth and opportunity,
and deliver the highest standards of excellence to our valued
clients. As a Reserve Travel Designer within Chase Travel, you will
have the opportunity to leverage your expertise in luxury travel to
deliver exceptional customer service. You will collaborate with
customers to understand their needs and preferences, advising on
destinations, transportation, travel dates, accommodations, and
more. Your role will involve creating seamless end-to-end
itineraries and ensuring a high-touch experience for our discerning
clients. Join us in a dynamic and collaborative environment where
your passion for travel and commitment to service excellence will
promote success and career growth. You will deliver exceptional
customer service, drive key customer experience metrics, meet
and/or exceed deadlines and expectations, and maximize
opportunities to drive bookings through service. You will have deep
expertise in travel and lifestyle servicing or the
luxury/hospitality industry, with a proven track record of
providing white-glove service to discerning customers. Job
responsibilities Research, design, and book tours, cruises, travel
packages, and customized travel programs, creating seamless
end-to-end itineraries. Collaborate with customers to understand
needs and preferences, advising on destinations, transportation,
travel dates, accommodations, costs, and benefits. Drive customer
experience metrics (NPS/OSAT, booking conversion, service quality)
by delivering exceptional service in every interaction. Offer
comprehensive travel solutions to ensure each travel component is
thoughtfully integrated for a seamless experience. Utilize Chase
Travel tools and platforms to manage reservations, flights, ground
transportation, and payment collection efficiently. Engage with
team members, colleagues, and suppliers to stay current on travel
trends and destinations, enhancing confidence in recommendations.
Coordinate with support groups to deliver a personalized,
high-touch customer experience. Maintain accurate documentation of
all customer interactions and data in required tools. Ensure
commitments and deadlines are met by following up and following
through to meet service level agreements (SLAs). Advise customers
proactively on travel options, benefits, and costs to maximize
satisfaction and value. Integrate service excellence into every
customer engagement, consistently exceeding expectations. Required
qualifications, capabilities, and skills Minimum 2 years of
experience as a Travel Advisor, Agent, or Consultant, specializing
in luxury travel. Deep understanding of the luxury travel market
and high-end client expectations. Exceptional phone, written, and
consultative customer service skills with a focus on white-glove
service. Demonstrate Chase Travel Servicing values: Confident,
Observant, Responsible, Exceptional. Positive, professional, and
collaborative spirit with curiosity and passion for travel. Strong
organizational skills, keen attention to detail, and ability to
multi-task and resolve problems. Impeccable listening skills,
willingness to learn, and ability to work independently and within
a team. Build effective relationships within the team and across
colleagues. Understand, prioritize, and manage multiple complex
customer needs and requests with strong time management. Deliver
creative, comprehensive vacation itineraries that drive customer
value. Lead through transformation with a strong growth mindset and
passion for career development. Preferred qualifications,
capabilities, and skills 5 years of experience as a Travel Advisor,
Agent, or Consultant, specializing in luxury travel. Shift /
Schedule Information • Schedules are based on the needs of the
business and may vary; employees are not able to select their own
shifts. • Current operating hours: Mon–Fri, 8am–8pm EST.
Flexibility may be required for overnight or weekend shifts as
business needs evolve (we are currently not open on weekends, but
that is subject to change). • Remote work model. • Currently, this
role does not qualify for a shift differential. • Training is
required and may differ from your regular schedule.
Keywords: JPMorganChase, Spring Valley , Reserve Travel Designer Chase Travel (Remote - Las Vegas / Phoenix), Hospitality & Tourism , Las Vegas, Nevada
