General Manager/Park Director-Full time Position

Company: DYDYT LLC
Location: Las Vegas
Posted on: May 15, 2025

Job Description:

Description:Position: General Manager/Park DirectorDepartment: OperationsSpy Ninjas HQ is Now Hiring a General Manager/Park Director for our brand new theme park located at 7980 W Sahara Avenue Las Vegas, NV!! If you are looking for an opportunity be a part of our brand new theme park, Spy Ninjas: HQ continuing to soar to new levels and have matching qualifications, APPLY NOW!!!About USSpy Ninjas HQ brings the wondrous experience of social media to life by immersing guests in an active gamified world of rides, puzzles, missions, and non-stop adventure for all ages, empowering players to BE THE GAME. Spy Ninjas HQ is a brand new family entertainment center. Spy Ninjas HQ is a brand new first of its kind family entertainment center in Las Vegas based on "Spy Ninjas" - the hit family-friendly YouTube series, which has over 44 million subscribers and 15 billion views across multiple branded channels. The park features the best in virtual reality, multi-level escape rooms, climbing walls, a trampoline park including dodge ball, over 100 arcade games, ax throwing lanes, and much more!Check it out for yourself: https://www.spyninjashq.com/Perks and BenefitsWant your pay in advance? Access your pay when you need it through the On Demand app!Need quality medical care? Multiple options for employees that qualify!Want Spy Ninjas Employee Extras? Free admission to HQ, discounts on food, beverages, and merchandise even when not working!Looking to grow and have a career with us? We promote from within!Want to invest in your future? 401k offered with company match after eligibility period!Looking for a work/life balance? We have flexible scheduling with accumulation of paid time off for hours worked!Looking to stay physically and mentally healthy? We offer and EAP service with our medical benefits!!Role OverviewThe Park Director/General Manager is responsible for day-to-day operational management of all park departments at Spy Ninjas HQ. This includes overseeing operational staff at each attraction, managing the overall guest experience, and overseeing all departmental budgets. In addition, the park director/general manager will serve as the key point of contact for property and company senior management on issues related to operations of all functions of the park. Departments being managed by the park operations manager include attractions, parties, front desk, and retail/redemption areas.Core ValuesNobility - Nobility shows compassionIntegrity - Walk the TalkNeatness- Neatness embraces organizationJourney - Your journey is part of your experienceSafety - 100% Safe at all timesResponsibilitiesDisplay the highest standards of customer service, setting guest services standards to welcome guests in a polite, gracious, and enthusiastic manner; always paying attention; anticipating and meeting guest needs.Ensure compliance with health and safety requirements of the business according to division and state regulatory standards, assist in the maintenance of proper emergency and security procedures.Manage the business finances, overseeing budgeting, financial reporting, inventory management, and cost control to maintain profitability.Understand the operations of each department and attraction in order to best encourage great customer experience.Facilitate an unparalleled guest experience through personal interaction, effective delegation, and follow-through.Maintain overall knowledge of Spy Ninjas: HQ and provide proactive assistance to guests when appropriate using clear and concise conversation.Creates and implements actions plans for future success by providing direction, guidance, and support for the hiring, terminating, training, scheduling, evaluating, and promoting of all team members.Remain actively involved with all support companies and service providers, ensuring the venue receives all services outlined in respective agreements.Identifies potential problems or points of friction and helps to find solutions to maximize efficiency.Execute established training protocol for each position, ensuring that all staff are well educated on the proper execution of their position.Coaches and counsels all staff to proper execution of established processes, adhering to established HR procedures to ensure all established operational procedures are followed at all times by team members.Responsible for creating a positive work culture and fostering positive work relationships among hourly employees and management.Monitors staff's payroll, including time cards, approves overtime, and time off requests.Performance management to include coaching, corrective action, suspension and up to and including recommendation to Senior Leadership for separation.Create and implement marketing strategies to increase sales and attract new guests.Evaluate the daily condition of the facility and equipment, ensuring all malfunctions are reported to and followed up with the appropriate department.QualificationsProven ability to identify and resolve problems.Management experience with direct management of 20 or more employees is required.Effective written and verbal communication skills.Experience in hospitality, customer service, or amusement parks is required.Specific experience with trampolines, laser tag, water parks, etc. is a plus.Expert level experience with directly managing a diverse work group is required.Attention to detail is a must.Bachelor's degree in Business, Management, or similar field is preferred.Proven ability to work well under pressure, meet deadlines, and manage multiple projects.Proactive thinker and self-starter able to provide realistic solutions to challenging situations.Strong guest service experience with conflict resolution.Strong interpersonal, organizational, and time management.Energetic personality, people-oriented, team player with strong leadership skills.Ability to speak and lead in front of groups, teach and train others.Availability to work days, nights, and/or weekends.CPR and first aid certified, or willing to become certified.Proficient computer, keyboarding, and tablet skills.Complete and pass a background check.Must currently have a Sheriff's card from Las Vegas Metro Police or be willing to obtain one upon hire.Must currently have a Tam card or be willing to obtain one upon hire.Must currently have or be willing to obtain a ServeSafe Management Card.Requirements:Physical Demands: While performing the duties and responsibilities of the job, these physical demand characteristics are representative of what the employee will be required to do to perform the essential job functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Ability to speak with others to exchange information.Frequently required to sit, stand, walk, and walk up and down stairs.Ability to lift a minimum of 40 pounds.Ability to record and exchange information from incident reports verbally and in writing.Work Environment: While performing the duties and responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential function of the job.Works in an open environment setting with above average noise levelsPotential exposure to contagious diseases and blood-borne pathogens, but potential for harm is limited when employee exercises established safety and infection control procedures and protocols.Conclusion: This position description is intended to convey information essential to understanding the scope of the position and the general nature and level of work performed by employees with this position.The above stated qualifications, duties and responsibilities are not inclusive and may be subject to revision at any time.Compensation details: 85000-100000 Yearly SalaryPIf148790f954a-25660-37651434

Keywords: DYDYT LLC, Spring Valley , General Manager/Park Director-Full time Position, Executive , Las Vegas, Nevada